Registration for a paid event isn’t sufficient to hold your place, therefore you’re encouraged to pay immediately by credit card. Any special pricing in effect based on the registration date assumes payment is received or postmarked by that date. If you pay on-site for an event and the registration fee is higher than when you registered, you will be required to remit the difference.
All registrations handled online require payment by credit or debit card. Those looking to pay by check must contact the Training Director first. Submitting a payment to us without a formal registration does not guarantee you will be allowed to attend the event.
If you are unable to attend an event, we encourage you to find a substitute who can attend in your place. We will happily allow a substitution at no additional cost up to 12 hours before an event. A full refund is permitted up to 14 days prior to an event, or a 50% refund if 7 days prior to an event. No refunds will be permitted within the last 7 days of an event or for failing to show up to an event for any reason.
Attendees who notify us they are going to register for an event and pay by check but have not mailed the check to us prior to the event or provided it at the day of the event will be prevented from registering from future events until any past due invoices are paid. We reserve the right to restrict event registrations to credit cards only.
If there is inclimate weather, events will be held in accordance with our planned schedule. Events will only be cancelled if a state of emergency has been declared and travel is restricted. Due to the scheduling of speakers, facility arrangements, and professional standards on continuing education, we do not have flexibility to delay an event. Please plan accordingly. If there is any event cancellation, please check your e-mail the morning of an event by 6AM.